Form autoresponder emails

The Forms application allows you to send two types of emails automatically when a new record is added:

  • Notification email – emails notifying the person responsible for form data management (content editor, administrator, etc.) about new submitted records.
  • Autoresponder – email to the person who submitted the new record, typically confirming that the record has been received and will be processed.

When a user submits the form on the live site, the emails are sent according to configuration made on the Email notification and Autoresponder tabs of the form's editing interface. When you add a form record via the administration interface, you can decide whether to send the emails (as described in Managing form data).

Autoresponder emails

You can configure the autoresponder emails on the Autoresponder tab of a form's editing interface:

  1. Open the Forms application.
  2. Edit () a form.
  3. Switch to the Autoresponder tab.
  4. Select a form field from the Confirmation email source field drop-down list, where users will enter their email address (so that the system knows where to send the automatic response).
  5. Define the additional settings:
    • From email – email address from which the autoresponder emails will be sent (the From field of the email message).
    • Subject – subject of the autoresponder emails.
  6. Click the Generate table layout button.
    • This generates a table with all field names in the left column and their values in the right column.
    • You can also adjust the layout manually. To add the labels or values of the form's fields, select a field in the Available fields list box and click the Insert label or Insert value buttons.

    You can also add macros into the autoresponder settings or layout to insert dynamic values. See Using macros with forms for details.

    You can only use basic macros, such as the form's data fields or localization expressions. Macros that retrieve values from various types of contexts may not resolve correctly when the form is submitted on the live site.

  7. (Optional) Click the Attachments button in the header of the tab to add files to the autoresponder email, such as a detailed event agenda, white papers, pictures, etc.
    • You can use the Paste to text action to insert image attachments directly into the body of the email (to the current cursor position).
    • The current number of attachments is displayed by a number in the button's caption.
  8. Click Save.